Privacy Policy

Last Updated: August 31, 2026

Moksha Wellness (“Moksha Wellness,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

Moksha Wellness operates through Moksha Wellness LLC in the United States and Sarah Savidge Holdings (Pty) Ltd, trading as Moksha Wellness, in South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, communicate with us, book or participate in our services, subscribe to our online offerings, attend events or retreats, or otherwise interact with Moksha Wellness.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Moksha Wellness, we may collect information including:

• Your name
• Email address
• Telephone or WhatsApp number
• Billing and transaction information
• Booking and appointment information
• Information submitted through enquiry, booking, registration, or intake forms
• Information regarding your wellness goals, preferences, or intended participation
• Health information you voluntarily provide, including injuries, pregnancy, medical conditions, physical limitations, or other information relevant to safely providing our services
• Information relating to events or retreats you attend
• Communications you send to us by email, WhatsApp, website forms, or other approved channels
• Marketing preferences and newsletter subscriptions
• Technical information relating to your use of our website, such as IP address, browser type, device information, referring pages, and website activity
• Any other information you voluntarily provide to us

We only request information that is reasonably necessary to provide our services, communicate with you, process transactions, maintain our business operations, or comply with applicable legal obligations.

2. Health and Sensitive Personal Information

Certain Moksha Wellness services may require you to provide health or wellness information so that we can understand whether a service is appropriate for you and provide a safer experience.

This may include information regarding injuries, pregnancy, medical conditions, medications, physical limitations, or other health considerations.

Where required by applicable law, we process sensitive or health-related personal information only with your consent or where another lawful basis permits us to do so.

Please only provide information that is relevant to your participation in our services.

3. How We Collect Information

We may collect personal information when you:

• Submit a form through our website
• Contact us by email or WhatsApp
• Book a private session
• Register for an event or retreat
• Complete a health questionnaire, waiver, or consent form
• Purchase or subscribe to our online studio or digital offerings
• Make a payment
• Subscribe to our email list
• Participate in a Moksha Wellness service
• Interact with our website or online platforms

We may also receive limited personal information through service providers used to operate our business, including booking, payment, email marketing, analytics, and membership platforms.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries
• Arrange and manage private sessions
• Process bookings and payments
• Administer events and retreats
• Provide access to online classes, memberships, recordings, and digital content
• Communicate important information about your booking, membership, event, or retreat
• Understand relevant health considerations before providing wellness services
• Personalize or appropriately adapt services where necessary
• Maintain client and business records
• Provide customer support
• Send newsletters, updates, event announcements, and marketing communications where you have elected to receive them
• Improve our website, offerings, and client experience
• Monitor website performance and understand how visitors use our website
• Prevent misuse, fraud, or security incidents
• Comply with applicable laws, regulations, tax obligations, or legal processes
• Establish, exercise, or defend legal rights where necessary

We will not use your personal information for purposes materially different from those for which it was collected without an appropriate legal basis or, where required, your consent.

5. Email Marketing

If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may send you information about Moksha Wellness services, events, retreats, online offerings, and other relevant updates.

Our email marketing is currently managed through Flodesk.

You may unsubscribe at any time by using the unsubscribe link included in our marketing emails.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications necessary to administer an existing booking, purchase, subscription, event, or other relationship with you.

6. Payments

Payments may be processed through third-party payment providers, including Stripe for certain USD transactions and Paystack for certain South African Rand transactions.

Moksha Wellness does not generally receive or store your complete payment-card information. Payment information is processed by the applicable payment provider in accordance with its own terms and privacy practices.

We may retain transaction information necessary for accounting, tax, recordkeeping, refunds where applicable, and administration of your purchase.

7. Third-Party Service Providers

We use third-party platforms and service providers to operate portions of our business.

These may include:

• Flodesk for email marketing
• Bookamat for bookings, client information, forms, waivers, and related services
• Stripe for payment processing
• Paystack for payment processing
• Thrive for access to and administration of the Moksha Wellness online studio
• Website analytics and tracking providers
• Website hosting, technology, and security providers
• Professional advisers or service providers where reasonably necessary to operate our business

These providers may process personal information on our behalf or receive information when you interact directly with their services.

We only share personal information where reasonably necessary for the relevant business purpose, transaction, service, or legal requirement.

Third-party providers maintain their own privacy policies and practices, and we encourage you to review them where appropriate.

8. Cookies and Analytics

Our website may use cookies and similar technologies to operate correctly, understand website usage, improve performance, and support analytics or marketing activities.

We may use services such as Google Analytics, Meta/Facebook technologies, or similar analytics and tracking tools. These technologies may collect information about your device, browser, IP address, pages viewed, interactions with our website, and referring websites.

Where required by applicable law, non-essential cookies or tracking technologies will be used with appropriate consent.

You may also be able to manage cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

9. When We Share Personal Information

We do not sell your personal information.

We may disclose or share personal information:

• With service providers necessary to operate our website and business
• With payment processors when you make a purchase
• With booking or membership platforms when you register for a service
• With retreat, event, or professional partners where necessary to deliver an experience you have booked and where appropriate
• With professional advisers such as accountants, attorneys, insurers, or consultants when reasonably necessary
• When required by law, regulation, court order, or governmental authority
• Where necessary to protect the rights, safety, property, or legitimate interests of Moksha Wellness, our clients, or others
• In connection with a merger, restructuring, sale, or transfer of all or part of our business, subject to applicable privacy requirements

Where appropriate, we seek to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

10. International Transfers

Moksha Wellness works with clients internationally and operates through businesses in South Africa and the United States.

As a result, personal information may be processed or stored in a country other than the country in which you reside, including through our third-party technology providers.

Where applicable law requires safeguards for international transfers of personal information, we take reasonable steps to ensure appropriate protections are in place.

11. South African Privacy Rights

Where South Africa’s Protection of Personal Information Act, 2013 (“POPIA”) applies, Moksha Wellness processes personal information in accordance with applicable POPIA requirements.

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request confirmation of whether we hold personal information about you
• Request access to personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion or destruction of personal information in circumstances permitted by law
• Object to certain processing
• Withdraw consent where processing is based on consent
• Object to or opt out of certain direct marketing communications
• Submit a complaint to the appropriate regulatory authority

Certain rights may be subject to legal exceptions, record-retention obligations, or other applicable requirements.

12. International Privacy Rights

Depending on where you reside, additional privacy laws may provide you with rights relating to your personal information.

Where applicable, these may include rights to access, correct, delete, restrict, or object to certain processing of your information, withdraw consent, or obtain information regarding how your personal information is used.

Moksha Wellness will honor applicable privacy rights as required by the laws governing the relevant interaction.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining appropriate business and client records, satisfying accounting or tax requirements, resolving disputes, enforcing agreements, and complying with legal obligations.

Different categories of information may be retained for different periods.

Where information is no longer reasonably required and there is no legal basis requiring its continued retention, we will take reasonable steps to delete, destroy, or appropriately anonymize it.

14. Data Security

We take reasonable administrative, organizational, and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, online platform, or storage system can be guaranteed to be completely secure. You acknowledge that information transmitted electronically carries inherent security risks.

15. Children’s Privacy

Moksha Wellness does not intentionally offer its website or services to, or knowingly collect personal information directly from, individuals under the age of 18 without appropriate involvement or authorization from a parent or legal guardian where applicable.

If we become aware that personal information has been collected from a minor contrary to applicable law, we will take reasonable steps to address or delete that information as appropriate.

16. Third-Party Websites and Platforms

Our website may contain links to third-party websites, booking systems, payment providers, membership platforms, social media platforms, or other external services.

Moksha Wellness does not control the privacy practices of these third parties. When you leave our website or interact directly with another platform, that provider’s privacy policy and terms may apply.

We encourage you to review the applicable privacy policies before providing personal information to third-party services.

17. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law.

We may need to verify your identity before fulfilling certain privacy requests.

We may also retain information where required or permitted by law, including for tax, accounting, contractual, fraud-prevention, dispute-resolution, or other legitimate purposes.

To make a privacy-related request, please contact us at:

sarah@moksha-wellness.com

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, website, services, technology providers, or applicable legal requirements.

When we make changes, the revised version will be posted on this website and the “Last Updated” date above will be updated.

We encourage you to review this Privacy Policy periodically.

19. Contact

If you have questions about this Privacy Policy, how your personal information is handled, or wish to exercise an applicable privacy right, please contact: